Frequently asked questions

2. Payment

3. Delivery

4. Returns

5. Products

Our answers

1. Placing an order

Do I need to register in the shop to place an order?
You can go to the check out as a guest, or you can register for a personal customer account. You can view and manage the data in your customer account at any time. In your account, you can also call up the status of your order.

Is there a minimum purchase value?
No, there is no minimum purchase value in the Tarnoki jewellery online shop.

Once I have confirmed my order, is it still possible for me to make changes?
Various factors determine whether it is still possible to change an order. Please contact our customer service without delay in order to check whether it is still possible to change the order.

2. Payment

What payment methods can I use?
You have the option of prepayment or paying with PayPal. For additional details, please see  Payment Methods.

Will my data be securely encrypted?
The entire Tarnoki jewellery online shop uses secure socket layer encryption for every data transmission. This method provides extremely high security when transferring data in the Internet. This ensures that your information is protected from being read by a third party. For additional details, please see our Privacy Notice.

Is it possible to redeem vouchers or gift certificates?
Yes, in the shopping cart, you can enter your voucher code at any time. Enter your voucher number in the corresponding field. The invoice amount will automatically be reduced by the value of your voucher.


What countries do you ship to?
We ship worldwide. Please be sure to shop in the correct shop for your region.

What are the shipping costs?
We offer free shipping, worldwide. For further details, please see Delivery Times & Shipment.

When will my purchase be delivered?
We will complete your order as quickly as possible. As soon as your payment is received, the desired engraving will be etched onto the piece of jewellery. Next, the purchase is shipped. For further details, please see Delivery Times & Shipment.

How will I be notified of the status of my order?
We will notify you via e-mail regarding the status of your order. You can also view the current status of your order at any time in your customer account.

After your payment has cleared, you will receive an e-mail with confirmation of payment. In addition, after your purchase has shipped, you will receive an e-mail with a tracking number, so that you can follow the progress of the delivery.

4. Returns

What is the procedure for a return?
Have you found fault with your purchase or wish to invoke your right to return your purchase (only applies for pieces of jewellery without engraving) within 14 days of the delivery date? In this case, please contact us first by phone (+41-41-2602877) or by e-mail ( Further details can be found under Return Policy.

5. Products

Will the jewellery be delivered in a gift case?
Each piece of jewellery is delivered attractively packaged as a gift.

Is the listed price the total price?
We value your trust. There are no hidden costs — we offer our customers full price transparency.

The prices are listed as follows:

 Store  Country of delivery  Price                     

 Germany, Belgium, Denmark,
 France, Luxembourg, Netherlands,
 Austria, Sweden, Slovenia,
 Czech Republic, Finland, Ireland, Malta,
 Poland, Portugal, Slovakia, Spain,
 Hungary, United Kingdom, Greece,
 Italy, Latvia, Estonia,Lithuania, Romania,
 Cyprus, Bulgaria

 incl. 19% VAT
 incl. shipping

 The “country of origin” principle was introduced with the
 establishment of the EU single market. This policy means
 that private persons from other EU member states who purchase
 goods in Germany can be charged the German VAT.


 Because the purchase is shipped from Germany, you pay the
 19% German VAT and do not need to pay a local, country-specific
 import sales tax.

witzerland  Switzerland, Lichtenstein  CHF
 incl. 8% VAT
 incl. shipping

 Because the purchase is shipped from Switzerland, no additional
 costs, import duties or other additional fees apply.

 International     Norway, USA, Canada, Japan, etc.  Euro
 excl. VAT
 incl. shipping

 Because this is the net price, the customs authority in the respective
 country will bill you for the country-specific sales tax upon delivery.
 The purchase may also be subject to a country-specific import duty.

What types of engraving are available?
Orders placed in the Europe store or the international store are diamond-engraved. The font is.
Goody 5L
Orders placed in the Switzerland store are laser-engraved. The font is.Goudy old Style Italic BT.

Please note that engraved articles are excluded from the customer's right to return and cannot be refunded.

Is jewellery suitable for babies & small children?
As a gift – yes, however, please note that pieces of jewellery are small, and as a result, not suitable for children under 3 years. Keep all small parts away from these children.