Withdrawal Policy

§ 4. Withdrawal Policy

(1) You have the right to cancel your order within 14 days. Please send us your cancellation postmarked within 14 days of receiving the goods. The goods shall be sent back to us no later than 14 days after sending the order cancellation. We will reimburse your payment upon receiving the goods.

Please address the letter of withdrawal to:
TARNOKI, owner: Petra Tarnoki, Birststrasse 20, CH-6340 Baar, Switzerland, fax: +41-(0)86-041-260 28 77, email: info@tarnoki.com

The buyer shall provide the postage for the return shipment.

We reserve the right to deduct the cost of any damage or excessive wear from the amount to be reimbursed.

2) The right to return goods does not include any goods that have been manufactured on special order according to your specifications (e.g. engravings).
(3) Please send us the goods as an insured parcel and retain your proof of postage.
(4) Prior to sending your return, please ring us on +41-(0)41-260 28 77. This will allow us to track the return as quickly as possible.
(5) Please note that the modalities stated in paragraphs § 4 (3) to § 4 (4) do not denote a prerequisite for the withdrawal right.