Return policy

§ 4. Return Policy

(1) Instead of a right to withdrawal, consumers have a two-week, unrestricted right to return goods.
 
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Return rights information
Right of return
You may return any goods received without stating your reasons for doing so by sending them back to us within two weeks. The period begins upon receipt of this information in text form (e.g. as a letter, fax or email), but not prior to the delivery of the goods to the consignee (in the case of recurring delivery of similar goods, not prior to the delivery of the first part delivery), nor before the fulfilment of our duties to furnish information as pursuant to § 312c Para. 2 German Civil Code (BGB) in conjunction with § 1 Paras. 1, 2 and 4 of the Information Duties set out therein (BGB-InfoV) as well as our duties pursuant to § 312e Para. 1 Cl. 1 BGB in conjunction with § 3 BGB-InfoV. In the case of bulky goods which cannot be sent as a parcel, you may request their return in written form (by post, fax or email). To remain within the specified right of return period, it is sufficient to send the goods or return request to repurchase in time. In any case, returns shall be made at our cost and risk.
 
Returns and return requests are to be sent to:
TARNOKI, owner: Petra Tarnoki, Birststrasse 20, CH-6340 Baar, Switzerland, fax: +41-(0)86-041-260 28 77, email: info@tarnoki.com
 
In the case of return requests, the goods will be collected from you.
 
Consequences of return
In the case of a legitimate return, any payments, goods, or services provided by either side are to be returned and compensation made for any benefits derived (e.g. benefits of use). In case of deterioration of the goods, Tarnoki can demand compensation. This shall not apply in the event that the deterioration of the goods is due to their inspection as would have been possible in a shop. You may avoid any obligation to compensate for deterioration due to the utilisation of the good as intended by not using the goods as if they were your property and by refraining from doing anything that could impair their value. Obligations to refund payments must be met within 30 days. This period shall commence for you upon dispatch of the goods or placement of a returns request, and for us upon receipt.
 
End of return rights information
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(2) The right to return goods does not include any goods that have been manufactured on special order according to your specifications (e.g. engravings).
(3) Please send us the goods as an insured parcel and retain your proof of postage. If desired, we shall reimburse you with the cost of postage in advance.
(4) Prior to sending your return, please ring us on +41-(0)41-260 28 77 to let us know it is on the way. This will allow us to track the return as quickly as possible.
(5) Please note that the modalities stated in paragraphs § 4 (3) to § 4 (4) do not denote a prerequisite for the right to return goods.